Privacy Policy
Last Updated:
Racqle | operated by Court Lab Co., Ltd. Effective Date: June 8, 2025 Last Updated: June 8, 2026
1. Introduction
Court Lab Co., Ltd. ("Court Lab," "Racqle," "we," "our," or "us") operates the Racqle platform, including our mobile application, web services, and AI-powered sports analytics system (collectively, the "Service"). This Privacy Policy explains how we collect, use, store, and protect information about you when you use the Service.
By accessing or using Racqle, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service.
2. Information We Collect
2.1 Information You Provide
Account information: name, email address, and password when you register.
2.2 Information Collected Automatically
Usage data: pages visited, features used, session duration, and in-app interactions.
Device information: device type, operating system, and app version.
Log data: error reports associated with your account session.
2.3 Video and Match Data
Court footage: cameras installed at partner facilities may stream video to our system during facility operating hours. However, we only process, analyze, or retain footage from your sessions when you explicitly request a recording or provide consent. Without your consent, streamed data is not stored, analyzed, or used in any way.
Match analytics: ball-tracking data, player movement patterns, shot detection, and performance metrics derived from your consented sessions via computer vision processing.
Highlights: automatically generated video clips from your match sessions.
2.4 Information from Third Parties
Authentication providers: if you sign in via a third-party service (e.g., Apple, Google), we receive basic profile information permitted by that service.
Partner facilities: court operators and tournament organizers may share booking and participation data with us in connection with the Service.
3. How We Use Your Information
We use collected information to:
Provide, operate, and improve the Racqle platform and AI analytics features.
Generate and deliver personalized match highlights and performance reports.
Communicate with you about your account, updates, and support requests.
Ensure the security and integrity of the Service.
Comply with applicable Thai and international laws and regulations.
Conduct internal research and development to improve our computer vision models (using anonymized or aggregated data where possible).
We do not sell your personal data to third parties.
4. Legal Basis for Processing
Where applicable under Thai law (Personal Data Protection Act B.E. 2562 — PDPA) and other relevant frameworks, we process your personal data on the following bases:
Contractual necessity: to deliver the Service you have requested.
Legitimate interests: to improve our platform, prevent fraud, and ensure security.
Consent: for video recording sessions and for optional features such as marketing communications or sharing of match highlights beyond your account. You may withdraw consent at any time.
Legal obligation: where required by applicable law.
5. Video Data and Biometric Considerations
Our cameras stream court footage from partner facilities during operating hours, but we process or retain this data only upon your explicit consent or recording request. Footage from consented sessions may include images of your face and body during play. We use this footage solely to generate sports analytics and highlights. We do not build biometric identity profiles or use facial recognition to identify individuals without explicit consent.
If you are a guest or bystander captured incidentally on court footage, and wish to request removal, please contact us using the details in Section 11.
6. Data Sharing and Disclosure
We may share your information with:
Service providers: cloud infrastructure (Google Cloud Platform), authentication providers, and analytics tools acting as data processors on our behalf, bound by appropriate data processing agreements.
Partner facilities: court operators and tournament organizers receive only the data necessary to manage your bookings and session access.
Legal authorities: where required by court order, law enforcement request, or applicable Thai law.
Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred, subject to equivalent privacy protections.
7. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide the Service. Video footage is retained for no more than 30 days by default, after which it is automatically deleted unless you have saved highlights or opted into extended storage. You may request earlier deletion at any time (see Section 9).
Anonymized or aggregated analytics data derived from footage may be retained indefinitely for product improvement purposes.
8. Data Security
We implement industry-standard technical and organizational measures to protect your data, including:
Encrypted data transmission (TLS/HTTPS).
Encrypted video delivery via signed access tokens.
Access controls limiting who within Court Lab can access personal data.
Regular security reviews of our infrastructure.
No system is completely secure. If we become aware of a data breach affecting your personal information, we will notify you in accordance with our obligations under the PDPA.
9. Your Rights
Under the PDPA and applicable law, you have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your personal data ("right to erasure"), subject to legal retention obligations.
Restrict or object to certain processing activities.
Data portability — receive your data in a structured, machine-readable format.
Withdraw consent at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at the details in Section 11. We will respond within 30 days.
10. Cookies and Tracking
Our web platform uses cookies and similar technologies to maintain your session, remember preferences, and analyze usage. You may manage cookie preferences through your browser settings. Disabling certain cookies may limit functionality.
We do not use third-party advertising cookies.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Court Lab Co., Ltd. Bangkok, Thailand Email: privacy@racqle.com Data Controller: Court Lab Co., Ltd.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via the app or by email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.
This Privacy Policy is governed by the laws of the Kingdom of Thailand, including the Personal Data Protection Act B.E. 2562 (PDPA).